As you know, my blog updates tend to be concentrated around two general themes. One of my daughter, the Shmunkin. The other focuses on things that bug me. Especially customer service things. But every once in a while, something positive happens that, boring as it may be, I just can't resist mentioning it.
I do the grocery shopping in our home, and when it comes to groceries, most of our money goes to Cub Foods. I like Cub, for several reasons. Their stores are generally very clean and well-stocked. Their produce and meat is surprisingly fresh. Not quite like Byerly's, but worth the lower cost. The employees are generally very friendly and helpful. And, to top it all off, they are cheap. Damn cheap. Probably the lowest cost around. Even better, they tend to have really great specials from time to time. In fact, using their weekly circular plus regular coupons from the Sunday newspaper as a guide for the shopping list, it is not unusual to see savings of 15 to 20 percent -- or more -- on our grocery bill.
This being the week before Thanksgiving, the Cub special advertised today was for turkeys. Jenni-O turkeys, for 37-cents a pound (which is a really great deal, considering they normally sell for around a dollar a pound). And, since we are hosting Thanksgiving dinner this year, I thought the timing to be about perfect. So I went to Cub at lunch today to pick up the turkey. Entering the meat department, sure enough, I saw a big sign for Turkeys at 37-cents a pound. What a bargain. I picked out a 22-pound bird, and headed up to the registers. The clerk told me the total -- just over $21, since that was all I was getting. I handed her $22, got the change, and headed out the door, happy with my great bargain on a turkey.
As soon as I walked out the door, the same thing that is now probably occurring to you also occurred to me: "Wait a minute, I went to public school, but even I know that, at 37-cents a pound, a 22-pound turkey should be less than $21!" I checked the tag, which said 98-cents a pound. I checked the receipt, which said the same. My first thought was to ignore it. After all, it was still just over $20 for something that will feed a whole bunch of people, and I'm generally not the kind who likes to complain. To peoples' faces, I mean. And, yet...
So I went back inside to the Customer Service counter and asked for clarification. She said the special price was only with a minimum $25 purchase. Hmm. Not being one to want to cause a fuss, I was leaning toward just accepting the price, but instead I said, "Well, granted, I'm not buying much today, but I do spend a large percentage of my income at Cub." (Granted, it's at the one near my home, not work, but I didn't want to bring that up.) She told me the sign clearly says "with $25 purchase." So I told her I just wanted to return the thing, and would get another one when I do some more shopping.
The expression on her face told me there may be an issue. "Well," she said, "we're not supposed to take back perishables. We end up just throwing them away." I noted I had literally walked out the door, then right back in. She said even if I had headed straight for the service counter from the registers, it would be the same rule. Then I could tell she was thinking for a moment, and suddently she brightened and said, "But I'll bet they'll let me give you the rest back. Let me just check."
So she called the manager over, explained the situation and, before she could even finish, he said, "Absolutely, credit him the difference."
Yup, you gotta love Cub. This even makes up for the cashier at the store where we normally shop who, when handed a stack of coupons, will first check to make sure everything for which there is a coupon was actually purchased, and in the correct numbers, despite the fact that the computer automatically does that for her.
But that's a different story.